Terms and Conditions


I have entered my engraving or monogramming instructions correctly. I have chosen the correct color and/or size from the drop down, if applicable. Featured options will be used if none are chosen. I understand that this item cannot be returned if I entered incorrect instructions.

I understand that orders cannot be changed or cancelled once submitted.  I have reviewed the ship time estimate indicated in the description of the item I am purchasing.  I understand that ship time estimates are estimates only and not guarantees of ship dates.  I understand that orders cannot be cancelled if they do not arrive by any particular date.  All items are custom made and personalized just for you and are non-returnable and are non-refundable.

When continuing with checkout, shipping options will be calculated. When choosing your shipping option you may consider upgrading shipping if you are hoping to receive your item by a certain date. Upgraded shipping will ensure your package will reach you sooner if time is an issue. Please note that our designers strive to be as accurate as possible with ship time estimates, but these are estimates, not guarantees of ship dates. 

EXAMPLE: If your item indicates a 2-3 week approximate shipping time and you choose overnight shipping, you can expect your item to leave the design studio within approximately 2-3 weeks, go to the shipping carrier, and take another business day to reach you from the shipping carrier. The Purple Mermaid, Inc. is not responsible for external shipping delays.

Your credit card will be processed before any personalization starts. By processing your card before the personalization begins it assures that we can confidently begin your custom personalization and shipment.